Purchase Orders

Shop Hello Decodables:

• Purchase Orders must be a $1000 minimum.
• Purchase Orders must include 10% Shipping & Handling.
• Download and complete our Purchase Order Form HERE.
• A completed Order Form must accompany the Purchase Order.

Submit Order Documents:

• Email your Order Form and Purchase Order documents to purchaseorders@helloliteracy.com.
• If your school or district is tax exempt, please attach proof as well.
• All POs must contain a Shipping Address & Phone, a Billing Email Address & Phone. The Billing Email Address must be a working human email address for emailing the invoice. 

Order Fulfillment:

• Once your Purchase Order is received and approved, your order will be fulfilled and tracking information provided via email.
• Orders will be processed after we receive your PO AND you receive an email reply from us explicitly stating "RECEIVED & APPROVED." If you do not receive an email reply from us with these words, do not assume your PO was received or is being processed. 

• Upon fulfillment, an invoice will be emailed to the Billing Email Address specified in the order for payment.
• Purchase Orders can ONLY paid by check.
• Purchase Orders must contain contact phone number. 

Other PO Policy Terms:

• Including a screenshot at the website checkout is not a quote. If you need a quote, please email support@helloliteracy.com and include the items you'd like to order, the quantity, a shipping address, a billing address if different, how you will be paying for the order, and whether or not your are tax-exempt. 
• A Quote is generated by us and emailed back to you. 
• Purchase Orders must include 10% for Shipping & Handling because paying with a purchase order is not paying up front. It is delayed payment for us and more paperwork for our office. If you do not want to pay 10% S&H, then do not submit a purchase order, but purchase the books with a credit card at checkout. 
• Our payment policy is NET30. If your purchase order will require you to get board approval AFTER your shipment has been received then do not submit your purchase order until you the board has approved the purchase. NET60 and NET90 is NOT ACCEPTABLE.
• If you have further questions, contact support@helloliteracy.com
• Please unblock the domain @helloliteracy.com from your school system. If you do not, then our reply to your email may be blocked by your school system and you will never get reply emails from us. 
• If you PO is over $20,000...allow 4-6 weeks for delivery, as we do not keep this amount of inventory in stock. 
• We do not recommend purchasing digital products via a purchase order as the end user has no way of being made aware of digital product updates, which is the user's responsibility. It is not Hello Literacy's responsibility to notify PO customers who purchased digital products if and when changes and updates have been made to digital products. Therefore, if your school or district insists on purchasing digital products via a Purchase Order, and especially when multiple Teacher Licenses are purchased via a PO, for example, if 18 Teacher Licenses are purchased for digital products, then 18 district email address must be provided to Hello Literacy and Site accounts will be created for them so each teacher holding a purchased license for digital products have the ability and access to login to the Site to download the digital products and and check for updates and changes on their own. 
• Due to the electronic nature and download delivery of digital products, refunds will not be issued once a digital product has been purchased, as there is no way to return it. 
• Please read our Digital Product Policy & Terms.